From inquiry to order
Let’s start with the details.
Our website is a product catalogue and inquiry service. Each order begins with a conversation, so we can confirm exactly what you are choosing.
Choose a piece.
Send the product name, the quantity you are considering and your delivery country. Let us know about a preferred size, finish or intended use.
Review the details.
We confirm the specifications and availability with our production partners, then discuss pricing, delivery and any special requirements with you.
Confirm before ordering.
Review the final item details, total charges, estimated timing, payment arrangements and applicable cancellation or return terms before an order is accepted.
Frequently asked questions.
Can I buy directly through this website?
There is no online checkout on this website at present. Use the product inquiry link or contact form to discuss an order. Sending an inquiry does not place an order or require payment.
What do the prices include?
Prices are in US dollars for the individual item identified on the product page. Photos may show more than one item, food or display accessories; those are not included unless specifically confirmed. Shipping and applicable taxes are additional and will be stated before you order.
How do I confirm the size?
Please ask for the current dimensions and product detail photographs. We do not estimate measurements from images. If you need a piece to fit a shelf, cup, table or other object, include those requirements in your inquiry.
Will my piece look exactly like the photograph?
Bamboo tone, weave, shape and hand-applied finishes may vary. We can discuss the available design before an order is confirmed. Photograph colors also depend on lighting and screen settings.
Can I request a different size, finish or larger quantity?
You are welcome to ask. We will review the request with our partner factories and suppliers and confirm feasibility, specifications, quantities, price and timing. A request is not a promise of availability.
Where do you ship from, and how long does delivery take?
The dispatch location, production needs, carrier options and destination are confirmed for each proposed order. No fixed dispatch or delivery period is promised on the website. See Shipping & Returns for the information we discuss before ordering.
Who makes the products?
Manufacturing is carried out by partner factories and suppliers. TRUE ARTISAN LLC is responsible for the brand, product selection, sales and customer communication.
How can I contact the company?
Email [email protected], call +1 (727) 653-4512, or use our contact form. Please include the product name and your question.
A piece in mind?
Ask us about the details, the available finish and your delivery destination.