Website information
A few practical terms.
Please read these notes alongside the product page and any individual order confirmation.
Last updated: October 8, 2026
About this website
This website is operated by TRUE ARTISAN LLC, a Florida limited liability company. It presents our bamboo goods and provides a way to make product inquiries. It does not currently offer an online checkout.
Product information
Descriptions and photographs introduce the designs in our collection. Bamboo tone, weave, outline and hand-applied finishes may vary. Lighting and screen settings can also affect how colors appear. Confirm the selected product’s dimensions, materials and finish with us before ordering.
Prices and orders
Prices are displayed in US dollars for the individual item specified. Styling accessories, additional pieces shown in photographs, shipping and applicable taxes are excluded unless expressly included in your order confirmation.
An inquiry does not place an order. The product specifications, quantity, final charges, delivery arrangements, payment method and applicable cancellation or return terms must be confirmed before an order is accepted. If the displayed information differs from a proposed order, ask us to resolve the difference before proceeding.
Custom requests
Requests for alternative sizes, finishes or quantities are reviewed with our production partners. Feasibility, specifications and pricing are confirmed individually; sending a request does not establish availability.
Care and use
Follow the care instructions provided for your selected item. General website guidance does not establish suitability for every use. Contact us before ordering if you need to confirm food-contact suitability, fit, heat exposure or another particular requirement.
Related information
Read Shipping & Returns, our Care Guide and the Privacy Notice for more information.
Contact
Questions about these notes or a product can be sent to [email protected].