Delivery & order support
Know the arrangements
before you order.
Our collection is currently offered through individual inquiries. Delivery, cancellation and return arrangements are confirmed for each order before it is accepted.
Shipping arrangements
Tell us your delivery country and the products and quantities you are considering. We will confirm the dispatch location, product availability or production needs, shipping options and estimated timing for the proposed order.
There is no fixed shipping fee, free-shipping threshold or universal delivery period on this website. Shipping charges and any applicable taxes or import-related charges will be discussed before you place an order.
What the order confirmation should cover
- The selected product, finish, dimensions and quantity.
- The item price, currency and total charges.
- Dispatch arrangements and the estimated delivery timeframe.
- Payment arrangements and any production requirements.
- The cancellation, return and refund terms that apply to that order.
Returns and cancellations
A standard return window has not yet been established for this catalogue. Please ask us for the applicable terms before placing an order, particularly for custom specifications or quantities.
To discuss a change, cancellation or return, email [email protected] with your order reference and the details. Contact us before sending an item back so that the correct return destination and next steps can be confirmed.
If an item arrives damaged or incorrect
Contact us with your order reference, a description of the issue and photographs of the item and packaging. This helps us review what happened and discuss the appropriate next step. Keep the packaging while the issue is being reviewed.
Questions before ordering
We would rather clarify a detail before you commit. Get in touch if you have a deadline, a particular delivery requirement or questions about a handmade finish.